Terms and Conditions for Tratok Hospitality Ecosystem

Last Updated: 12 March 2025

Welcome to Tratok! These Terms and Conditions ("Terms") govern your use of the Tratok Hospitality Ecosystem, including our website, mobile app, and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

1. Acceptance of Terms

By creating an account, making a booking, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms apply to all users, including travelers, guests, and any other individuals using our platform.

2. Eligibility

To use our Services, you must:

Be at least 18 years old or the age of majority in your jurisdiction.
Have the legal capacity to enter into binding contracts.
Provide accurate, complete, and up-to-date information during the registration and booking process.

3. User Accounts

Account Creation: To access certain features, you must create an account by providing your name, email address, and other required information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security: You are responsible for all activities that occur under your account. Notify us immediately at support@tratok.com if you suspect any unauthorized use of your account.
Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms or engage in any fraudulent or harmful activity.

4. Booking and Reservations

Booking Process: When you book accommodations or other travel services through Tratok, you enter into a direct contract with the service provider (e.g., hotel, airline). Tratok acts as an intermediary to facilitate the booking.
Accuracy of Information: You are responsible for ensuring that all information provided during the booking process is accurate and complete. Any errors or omissions may result in additional fees or cancellation of your booking.
Confirmation: Upon successful booking, you will receive a confirmation email with details of your reservation. It is your responsibility to review this information for accuracy.

5. Payment Terms

Payment Methods: We accept payment via Tratok (TRAT) utility tokens with the smart contract address: 0x35bC519E9fe5F04053079e8a0BF2a876D95D2B33. All payments are processed securely through our trusted partners via the blockchain.
Pricing and Fees: All prices are listed in Tratok (TRAT) and include applicable taxes and fees unless otherwise stated. Additional charges may apply for extra services or amenities.
Payment Authorization: By providing payment information, you authorize Tratok and its payment processors to charge your payment method for the total amount of your booking, including any applicable taxes and fees.

6. Cancellation and Refund Policies

Cancellation by User: Cancellation policies vary by service provider and are outlined in the booking confirmation. You may be subject to cancellation fees or penalties depending on the timing of your cancellation.
Cancellation by Service Provider: If a service provider cancels your booking, Tratok will notify you as soon as possible and provide options for rebooking or a full refund.
Refunds: Refunds, if applicable, will be processed in accordance with the service provider's policies and may take 30 business days to appear in your account.

7. User Responsibilities

As a user of Tratok's Services, you agree to:

Comply with all applicable laws and regulations in your jurisdiction and the jurisdiction of your travel destination.
Respect the rights and privacy of other users, service providers, and third parties.
Use the Services only for lawful purposes and in a manner that does not infringe on the rights of others.
Provide accurate and truthful information at all times.
Not engage in any activity that could harm, disrupt, or interfere with the Services or our platform.

8. Tratok's Responsibilities

Tratok is committed to:

Providing a secure and user-friendly platform for booking travel and hospitality services.
Protecting your personal information in accordance with our Privacy Policy.
Facilitating communication between you and service providers to ensure a smooth booking experience.
Offering customer support for any issues or inquiries related to your use of the Services.

9. Liability and Disclaimers

Limitation of Liability: To the fullest extent permitted by law, Tratok shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to loss of profits, data, or goodwill.
Service Availability: While we strive to maintain uninterrupted access to our Services, we do not guarantee that the platform will be available at all times. We may suspend or discontinue the Services for maintenance, upgrades, or other reasons without prior notice.
Third-Party Services: Tratok is not responsible for the actions, omissions, or policies of third-party service providers (e.g., hotels, airlines). Any disputes or issues with a service provider must be resolved directly with them.
Force Majeure: Tratok shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, or government actions.

10. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our platform are the property of Tratok or its licensors. You may not use, reproduce, or distribute any content from our Services without our prior written consent.

11. Dispute Resolution

Informal Resolution: If you have any concerns or disputes regarding our Services, we encourage you to contact us at support@tratok.com to resolve the issue informally.
Arbitration: If a dispute cannot be resolved informally, it shall be settled by binding arbitration in accordance with the rules of The British Virgin Islands, and judgment on the award may be entered in any court having jurisdiction.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of The British Virgin Islands, without regard to its conflict of law principles.

12. Updates to Terms and Conditions

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or the Services we offer. We will notify you of any significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

Email: support@tratok.com

We are here to assist you and ensure your experience with Tratok is positive and compliant with these Terms.

Thank you for choosing Tratok for your travel and hospitality needs. We look forward to serving you!