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Terms and Conditions for Tratok Hospitality Ecosystem

Last Updated: 12 March 2025

Welcome to Tratok! These Terms and Conditions ("Terms") govern your use of the Tratok Hospitality Ecosystem, including our website, mobile app, and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.


1. Acceptance of Terms

By creating an account, making a booking, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms apply to all users, including travelers, guests, and any other individuals using our platform.


2. Eligibility

To use our Services, you must:


3. User Accounts


4. Booking and Reservations


5. Payment Terms


6. Cancellation and Refund Policies


7. User Responsibilities

As a user of Tratok's Services, you agree to:


8. Tratok's Responsibilities

Tratok is committed to:


9. Liability and Disclaimers


10. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our platform are the property of Tratok or its licensors. You may not use, reproduce, or distribute any content from our Services without our prior written consent.


11. Dispute Resolution


12. Updates to Terms and Conditions

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or the Services we offer. We will notify you of any significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.


13. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

We are here to assist you and ensure your experience with Tratok is positive and compliant with these Terms.


Thank you for choosing Tratok for your travel and hospitality needs. We look forward to serving you!

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Privacy Policy for Tratok Travel and Hospitality Ecosystem

Last Updated: 12 March 2025

This Privacy Policy explains how Tratok collects, uses, and protects your personal information when you use our travel and hospitality services, including our website and mobile app. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly.


Information Collection

We collect various types of information to provide and improve our services, including:

How We Collect This Information:


Use of Information

We use your information for the following purposes:


Data Sharing

We may share your information with trusted parties under the following circumstances:

We ensure that any third parties we share data with adhere to strict privacy standards.


Data Security

We take data security seriously and implement robust measures to protect your information, including:

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data is securely deleted or anonymized.


User Rights

You have control over your personal information and can exercise the following rights:

To exercise these rights, please contact us at support@tratok.com.


International Data Transfers

If you are located outside of the British Virgin Islands, your data may be transferred to and processed in the British Virgin Islands. We ensure that such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses or other approved mechanisms to protect your information.


Cookies and Tracking

We use cookies and similar technologies to enhance your experience, including:

You can manage your cookie preferences through your browser settings at any time.


Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take immediate steps to delete it. If you believe we have inadvertently collected information from a child, please contact us at support@tratok.com.


Updates to the Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date below.

Last Updated: 12 March 2025


Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

We are here to assist you and ensure your privacy is protected while using the Tratok ecosystem.


This Privacy Policy is designed to be transparent and comprehensive. For specific legal compliance (e.g., GDPR, CCPA), we recommend consulting with our legal team to tailor this document to regional requirements. Thank you for trusting Tratok with your travel and hospitality needs.